Refund Policy

At Bush Coding, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy applies to all our services and products, including Aptly, Classify, and Safe Haven. Please read this policy carefully to understand our refund procedures and conditions.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• New Subscriptions: Refund requests made within 30 days of the initial subscription purchase
• Service Issues: Technical problems or service failures that we are unable to resolve within a reasonable timeframe
• Unauthorized Charges: Charges made without your authorization or due to billing errors
• Duplicate Payments: Multiple charges for the same subscription or service
• Non-Delivery: Paid services that were not delivered or made available to you

2. Non-Refundable Items

The following items are generally not eligible for refunds:

• Renewal Payments: Subscription renewals beyond the initial 30-day period
• Partial Periods: Unused portions of subscription periods (refunds are not prorated)
• Custom Development: Custom software development services once work has commenced
• Digital Products: Downloadable products or services that have been accessed or used
• Third-Party Services: Fees paid to third-party service providers integrated with our services
• Promotional Offers: Services purchased at discounted or promotional rates (unless otherwise stated)

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] with the subject line "Refund Request"
2. Provide Information: Include your account details, order/transaction ID, and a brief explanation of why you're requesting a refund
3. Review Period: We will review your request within 3-5 business days
4. Resolution: We may contact you for additional information or to attempt to resolve any issues before processing the refund
5. Processing: If approved, refunds will be processed within 7-10 business days to your original payment method

4. Refund Processing Time

Once a refund is approved:

• Refunds will be issued to your original payment method
• Processing time: 7-10 business days from approval
• Bank or credit card processing may take an additional 3-5 business days
• You will receive an email confirmation once the refund has been processed

5. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but does not refund current subscription period. You retain access until the end of the billing period.
• Refund: Returns payment and typically results in immediate loss of access to the service.

You can cancel your subscription at any time through your account settings without requesting a refund.

6. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies
• Financial hardship
• Extended service outages
• Other extraordinary situations

Please contact us to discuss your situation. We will review each case individually and may offer solutions such as account credits, extended trial periods, or exceptions to our standard refund policy.

7. Chargebacks and Disputes

If you dispute a charge with your bank or credit card company without first contacting us:

• Your account may be immediately suspended pending investigation
• Chargebacks may result in additional fees or account termination
• We reserve the right to pursue resolution through appropriate channels

We strongly encourage you to contact us directly before initiating a chargeback, as we are committed to resolving billing issues fairly and promptly.

8. Service Credits

In certain situations, we may offer service credits as an alternative to refunds:

• Service credits can be applied to future subscriptions or upgrades
• Credits do not expire unless your account is closed
• Credits are non-transferable and have no cash value

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Significant changes to the refund policy will not apply retroactively to purchases made before the change.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Bush Coding
Email: [email protected]
Location: Cahuita, Talamanca, Limón, Costa Rica

We are committed to providing excellent customer service and will do our best to address your concerns promptly and fairly.